06 SITE
POLICY

Privacy Policy

(Hereinafter referred to as “the Company”) stipulates the following privacy policy (hereinafter referred to as “this Policy”) regarding the handling of users’ personal information in the services provided on this website
(hereinafter referred to as “the Service”)

Article 1 (Personal Information)

“Personal information” refers to “personal information” as defined in the Personal Information Protection Act, meaning information about a living individual that can identify a specific individual through names, dates of birth, addresses, telephone numbers, contact information, and other descriptions contained in such information, as well as data related to facial features, fingerprints, voiceprints, and information that can identify a specific individual solely from such information, such as health insurance card numbers (personally identifiable information).

Article 2 (Acquisition of Personal Information)

information, the Company strives to clarify the purpose of use in advance and acquires personal information through lawful and fair means.

Article 3 (Purpose of Use of Personal Information)

The purposes for which the Company collects and uses personal information are as follows:

1. For the provision and operation of the Company’s services.
2. To respond to user inquiries (including performing identity verification).
3. To send emails about new features, updates, campaigns for services currently used by the user, and guidance on other services provided by the Company.
4. For necessary communications such as maintenance and important notices.
5. To identify users who violate the terms of use or attempt to use the service for fraudulent or unjust purposes, and to refuse their use.
6. Purposes incidental to the above purposes of use.

Article 4 (Change of Purpose of Use)

1. The Company may change the purpose of use of personal information only when it is reasonably recognized that the purpose of use before the change has relevance to the new purpose.
2. When the purpose of use is changed, the changed purpose will be published on this website.

Article 5 (Provision of Personal Information to Third Parties)

1. Except in the following cases, the Company will not provide personal information to third parties without obtaining the user’s prior consent. However, this excludes cases permitted by the Personal Information Protection Act and other laws and regulations.
   • When there is a need to protect a person’s life, body, or property, and it is difficult to obtain the consent of the individual.
   • When there is a special need to improve public health or promote the sound upbringing of children, and it is difficult to obtain the consent of the individual.
   • When it is necessary to cooperate with a national agency or local public entity, or a person entrusted by them, in executing affairs prescribed by law, and obtaining the consent of the individual may impede the execution of such affairs.
   • When the following matters have been announced or published in advance, and the Company has notified the Personal Information Protection Commission:
     1. That the purpose of use includes provision to a third party.
     2. Items of data to be provided to a third party.
     3. Means or methods of provision to a third party.
     4. That the provision of personal information to a third party will be stopped at the request of the individual.
     5. Method for accepting requests from the individual.
2. Notwithstanding the preceding paragraph, in the following cases, the recipient of the information shall not fall under the category of a third party:
   • When the Company outsources all or part of the handling of personal information within the necessary scope for achieving the purpose of use.
   • When personal information is provided in conjunction with business succession due to merger or other reasons.
   • When personal information is jointly used with a specific person, and the individual has been notified in advance or has been put in a state where they can easily know the fact of joint use, the items of personal information to be jointly used, the scope of joint users, the purpose of use by the users, and the name or designation of the person responsible for the management of said personal information.

Article 6 (Disclosure of Personal Information)

1. When an individual requests disclosure of personal information held by the Company, the Company will disclose it to the individual without delay. However, if disclosure falls under any of the following cases, all or part of it may not be disclosed, and if a decision not to disclose is made, the individual will be notified without delay. A fee of 1,000 yen per disclosure of personal information will be charged.
   • When there is a risk of harming the life, body, property, or other rights and interests of the individual or a third party.
   • When there is a significant impediment to the proper execution of the Company’s business.
   • When it violates other laws and regulations.
2. Notwithstanding the preceding paragraph, information other than personal information, such as history information and characteristic information, will not be disclosed in principle.

Article 7 (Correction and Deletion of Personal Information)

1. If personal information held by the Company is incorrect, users may request the Company to correct, add, or delete (hereinafter referred to as “correction, etc.”) the personal information by following the procedures stipulated by the Company.
2. If the Company determines that it needs to respond to a request from a user in the preceding paragraph, it will correct, etc., the relevant personal information without delay.
3. If the Company makes corrections, etc., based on the provisions of the preceding paragraph, or decides not to make corrections, etc., it will notify the user of this without delay.

Article 8 (Suspension of Use of Personal Information, etc.)

1. If an individual requests the suspension or deletion of personal information
(hereinafter referred to as “suspension of use, etc.”) on the grounds that it is handled beyond the scope of the purpose of use or has been acquired by illicit means, the Company will conduct the necessary investigation without delay.
2. Based on the results of the investigation in the preceding paragraph, if it is determined that the request should be granted, the Company will suspend the use, etc., of the relevant personal information without delay.
3. If the Company implements suspension of use, etc., based on the provisions of the preceding paragraph, or decides not to implement suspension of use, etc., it will notify the user of this without delay.
4. Notwithstanding the preceding two paragraphs, if the suspension of use, etc., incurs significant costs or is otherwise difficult to implement, and if alternative measures can be taken to protect the rights and interests of the user, such alternative measures will be implemented.

Article 9 (Changes to Privacy Policy)

1. The content of this Policy may be changed without notifying users, except for matters otherwise stipulated in laws and regulations or this Policy.
2. Unless otherwise stipulated by the Company, the revised privacy policy shall take effect from the time it is posted on this website.

Article 10 (Contact Point)

For inquiries regarding this policy, please contact the following:
Email address: info@earthsherpa.org